Privacy policy
The purpose and legal basis for our processing of your personal data
Five2one Estate processes customer and personal data to provide our assistance in connection with the purchase, sale and management of real estate and under our Five2one sharing concept.
The basis for our processing of customer and personal data is thus first and foremost the agreement with the customer and the necessity to assist the customer in connection with the customer’s order. with buying, selling and financing real estate.
It is also based on the consent given by requesting our newsletters, material about the Five2one concept, being included in our buyer and seller directory and receiving material about homes in Spain.
In addition, we are covered by the Money Laundering Act, which obliges us to carry out a know-your-customer procedure in connection with the solution of the task.
You can find the bases for our processing with regard to the general and special categories of personal data included in the customer and assignment data in the General Data Protection Regulation and the Money Laundering Act.
The bases for our processing of special categories of personal data can be found in Article 9(2)(f) (establishment of a legal claim) and (g) (substantial public interest, including compliance with the Money Laundering Act) of the General Data Protection Regulation.
We process information about criminal offenses pursuant to section 8(3) of the Data Protection Act (safeguarding a legitimate interest, including, for example, compliance with the Money Laundering Act).
We further apply the basis for processing general data, “legitimate interest” in Article 6(1)(f) of the GDPR in cases where there is a dispute about our work, including if a complaint is raised or legal proceedings are initiated. We do this because we assess that our interest in being able to meet claims in this context outweighs the data subject’s interest in protecting their privacy. At the same time, it is our assessment that the data subject, in the event of a complaint/litigation, can reasonably expect us to store and use data about the data subject.
Categories of personal data
We process all types of personal data, including general, confidential and special categories/sensitive personal data. However, we do not collect and process information about criminal offenses.
Recipients and categories of recipients
We disclose or transfer your personal data to the following recipients where necessary:
- The relevant parties in the tasks when carrying out our work in connection with with buying, selling and financing real estate
- Authorities, if we are obligated to do so
- Our accountant and bookkeeper
- Our data processors: The suppliers of our mail system, our digital signature system and our case and record keeping system and their sub-processors, if any
Finally, we exchange case and customer information internally and we exchange personal data on customers to buyers, sellers, real estate providers, promoters, brokers, agents, banks or other party representatives for the purpose of registering a customer as a customer of Five2one Estate and as part of our fulfillment of the task that we have undertaken for the customer and which inherently involves the exchange of personal data and confidential information.
Transfer to recipients in third countries, including international organizations
We do not disclose or transfer personal data to recipients outside the EU/EEA unless otherwise agreed in advance with the customer.
Where the personal data originates from
First and foremost, we get our personal data from our customers when they engage with our ads and social media and give consent for us to collect this personal data. We then receive information when customers agree with us that we will provide them with assistance in connection with the service. with buying/selling/financing real estate or they want to acquire a share of a home under the Five2one concept.
In addition, we may obtain information from publicly available sources, parties to the case, other advisors or authorities as appropriate.
Storage of your personal data
We undertake to store the personal data, including electronic data, for an appropriate period after the end of the case, which is generally not less than 5 years. We therefore also retain all personal data for a similar period of time.
Your rights
If you want to exercise your rights, please contact us.
Right to see information (right of access)
You have the right to access the information we process about you.
Right to rectification (correction)
You have the right to have incorrect information about yourself corrected.
Right to erasure
In special cases, you have the right to have data about you erased before the time of our general general erasure occurs.
Right to restriction of processing
In certain cases, you have the right to have the processing of your personal data restricted. If you have the right to have the processing restricted, we may in future only process the data – except for storage – with your consent, or for the establishment, exercise or defense of legal claims, or to protect a person or important public interests.
Right to object
In certain cases, you have the right to object to our otherwise lawful processing of your personal data.
Right to transmit data (data portability)
In certain cases, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to have this personal data transferred from one controller to another without hindrance. You can read more about your rights in the Danish Data Protection Agency’s guide on data subject rights, which you can find at www.datatilsynet.dk.
Complaint to the Danish Data Protection Agency
You have the right to file a complaint with the Danish Data Protection Agency if you are dissatisfied with the way we process your personal data. You can find the Danish Data Protection Agency’s contact details at www.datatilsynet.dk.
The data controller – how to contact us
www.five2oneestate.com is owned by Five2one ApS, cvr. No. 42284548 and you can contact the Data Protection Compliance Officer, Jakob Skram-Jensen at info@five2oneestate.com
Our contact form on the website:
Purpose
When you use a contact form on our website, we process the personal data provided for the purpose of responding to the inquiry.
The legal basis for our processing of personal data
The processing of personal data takes place under legitimate interest (the balancing of interests rule in the GDPR), taking into account that the visitor has provided the information in order to be contacted.
Categories of personal data and their source
General contact information is collected in the form of name, email and phone number. In addition, we ask for a message that can elaborate on what the inquiry is about. Only personal data provided by the visitor is collected.
Recipients of personal data
The personal data provided will not be disclosed or transferred outside the company.
Storage of personal data
If, based on the inquiry, a collaboration, customer relationship or otherwise a closer relationship is established, the personal data will be stored for as long as it is relevant for the purpose for which it was collected. If not, the personal data will be deleted once the request has been processed.
By signing up for the newsletter:
Purpose
When you sign up for the newsletter on our website, we process the personal data provided for the purpose of sending emails with news, SMS, offers, new products and services, invitations to events and other marketing initiatives.
The legal basis for our processing of personal data
The processing of personal data is based on consent. Please note that you can withdraw your consent at any time.
Categories of personal data and their source
Contact information is collected in the form of name and email. Only personal data provided by the visitor is collected.
Recipients of personal data
The personal data provided will not be disclosed outside the company. The personal data is transferred (not disclosed) to MailChimp in the USA, where it is used to send newsletters. MailChimp cannot use the personal data for its own purposes and therefore acts solely on our instructions. A data processing agreement has been entered into with MailChimp and data transfer is based on Standard Contractual Clauses (SCC).
Storage of personal data
The personal data is stored as long as you subscribe to the newsletter or until you withdraw your consent.
When registering for an event:
Purpose
When registering for a physical event (contact form), we process the personal data provided for the purpose of registering registrants and for the purpose of sending emails with service messages about the event/webinar up to and immediately after the event.
The legal basis for our processing of personal data
The processing of personal data takes place under legitimate interest (the balancing of interests rule in the GDPR), taking into account that the visitor has provided the information in order to be contacted.
Categories of personal data and their source
Contact information is most often collected in the form of name, email, phone number and company registration number, but we may also ask for title, company, etc. Only personal data provided by the visitor is collected.
Recipients of personal data
The personal data provided will not be disclosed outside the company.
Storage of personal data
If, based on the participation in an event, a collaboration, customer relationship or otherwise a closer relationship is established, the personal data will be stored for as long as it is relevant for the purpose for which it was collected. If not, the personal data will be deleted when the event has ended and the request has been processed.